Pool Service Disclosure

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1. McCools Pools & Home Management provides weekly and twice per week pool/spa maintenance. Rate includes standard services to be performed outlined in your service plan any additional time spent to maintain pool/spa beyond standard service may result in additional clean up charges. (e.g. Clean Up during Monsoon Season, Landscaping Debris & Fall Season leaves) Service days of the week are not guaranteed and are subject to change to fit the needs of our routing. *

Weekly
Twice per Week

2. New Service: When a new account is established we require a filter inspection/clean at rate of $110 (unless it is a new build) A PoolRX unit will be installed for the swim season this treatment lasts up to 6 months and assists in fighting algae (one time $90 billed in March or April). Filter cleans are performed every 4 months at $110 each. If you choose Premier service plans PoolRX and Filter Cleans are included in your plan at no additional charge. *

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3. Billing: We have two options for Due Dates the 1st and the 15th of every month. We bill in advance for service and invoices will be sent out via email approximately 3 weeks prior to the due date. A card on file is needed for auto billing to be processed on your chosen due date. If a bill goes past due there is a $10 late fee that will be applied. Service will be interrupted if the billing lapses more than 30 days. All prices are subject to change with written notice. *

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Choose Bill Due Date *

1st
15th

Choose Your Plan (See our Website for Details) *

Standard Full Service
Premier Service
Premier Plus Service

3. Communication: We send out email service reports after every service this report will contain important information regarding challenges we see and suggested solutions. We also send out a newsletter to keep all clients informed of any important news and customer education. You must have an email on file and a cell phone to make sure you receive these important system notifications to keep you up to date. Email communications will be sent from the following emails: newsletter@mccoolspools.com, invoicing@mccoolspools.com, cs@mccoolspools.com or invoicing@paythepoolman.com please make sure these emails are not blocked on your spam filter. *

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4. Missed Service Calls & Holidays: In the event your service falls on a holiday, service will be rescheduled. In the event of rain or lightning on your service day, the pool/spa may not be serviced on your service day for safety reasons. If service or partial services are rendered, service will not be rescheduled. (In the event that you believe that a service call was missed for reasons other than those stated previously, please contact MCCOOLS POOLS & HOME MANAGEMENT LLC within 24 hours, and your service will be made up.) Every year we take our vacation time during non-crucial seasons of the year. We will be on vacation the week of Thanksgiving and Christmas/NewYears. Every year there is 4 months that have 5 weeks, we only bill you for 4 weeks in those months to alot for these vacation days. During these off weeks the customer will be responsible for the pool/spa. *

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5. Repairs: Repairs under $100 will be performed without prior notification. Repairs above the amount listed here will require authorization from CUSTOMER via signature. Any equipment purchased will not be refunded if repair is canceled after payment has been made you will receive an account credit minus labor cost with McCools Pools & Home Management LLC. *

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Disclaimer: MCCOOLS POOLS & HOME MANAGEMENT LLC will not be responsible for any damage to property due to acts of nature, fire, vandalism, misuse or abuse. MCCOOLS POOLS & HOME MANAGEMENT LLC is not responsible for the performance of any chemicals it does not sell. CUSTOMER should be aware of the normal deterioration of equipment that occurs over time due to exposure to chemicals and sunlight. Due to these factors, MCCOOLS POOLS & HOME MANAGEMENT LLC recommends other annual services (e.g., an Annual tune-up of equipment, filter cleanings etc.) above normal maintenance. The CUSTOMER is responsible for maintaining the correct water level and keeping trees and plants trimmed away from the pool/spa and equipment. MCCOOLS POOLS & HOME MANAGEMENT LLC is not responsible for any damages or deterioration caused by the failure of CUSTOMER to perform other services recommended by MCCOOLS POOLS & HOME MANAGEMENT LLC or by the failure of CUSTOMER to properly maintain pool and equipment between visits. If you have any complaints or concerns regarding frequency or completeness of service, you must call MCCOOLS POOLS & HOME MANAGEMENT LLC within 24 hours after the service occurred or was scheduled to have occurred. *

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9. Termination: You are not entering a service agreement but rather setting the proper expectations and acknowledging you accept all the stated terms of service. Service can be terminated at any time by either party. We strongly believe in our service quality and if you are ever unsatisfied in any way you have the right to terminate service and any charges will be prorated up to the last date serviced. *

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