Expert Pool Automation System Repair & Troubleshooting Services

Get Your Smart Pool System Working Again

Modern pool automation systems transform how you manage your pool, offering convenient remote control, automated scheduling, and energy-efficient operation. But when these sophisticated systems malfunction, they can be frustrating and difficult to diagnose. At McCool's Pools, our technicians specialize in repairing and troubleshooting all major automation brands including Pentair IntelliCenter, IntelliTouch, and EasyTouch, Hayward OmniLogic and OmniHub, and Zodiac iAqualink systems. With nearly two decades of experience servicing pools throughout the Phoenix area, we have the expertise to quickly diagnose automation problems and restore your system to full functionality.

Common Automation System Problems We Fix

Programming and Configuration Issues

Automation systems require proper programming to function correctly, and incorrect settings are among the most common problems we encounter. We diagnose and correct programming errors that cause equipment to run at wrong times, features that don't activate as scheduled, and settings that have been accidentally changed or corrupted. Our technicians are experts in properly configuring schedules, temperature settings, lighting programs, and feature activation sequences for all major automation brands.

Communication Failures

Modern automation systems rely on communication between the main controller, remote devices, and your smartphone or tablet. When communication breaks down, you lose control of your pool system. We troubleshoot and repair RS485 communication issues, wireless connectivity problems, network configuration errors, and compatibility issues between devices. Whether the problem is with physical wiring, wireless signals, or network settings, we identify and resolve communication failures efficiently.

Failed Relays and Actuators

Automation systems control pool equipment through relays and valve actuators that can wear out or fail over time. We diagnose and replace failed relays that prevent pumps, heaters, or other equipment from turning on or off properly. We repair or replace valve actuators that no longer respond to commands or that stick in one position. Our technicians carry common replacement parts and can often complete repairs during the same visit.

Sensor and Switch Problems

Temperature sensors, flow switches, and other inputs provide critical information to automation systems. When these sensors fail or provide incorrect readings, your system can't function properly. We diagnose faulty temperature sensors that cause heating problems, failed flow switches that prevent equipment from starting, and pressure switch issues that affect filtration. Replacing these components requires both technical knowledge and proper calibration, which our experienced technicians provide.

Power Supply Issues

Automation systems and their connected devices require stable power to operate reliably. We troubleshoot and repair transformer problems, circuit board power issues, loose or corroded electrical connections, and ground fault problems. Power-related issues can be difficult to diagnose without proper testing equipment and electrical knowledge, but our licensed technicians have both.

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Automation Systems We Service

Pentair Automation Systems

We are highly experienced with the complete Pentair automation line including IntelliCenter (the latest and most advanced system), IntelliTouch (the proven workhorse), and EasyTouch (the popular mid-range option). We handle everything from basic programming and feature configuration to complex troubleshooting of communication issues, screen problems, and integration with other Pentair equipment like variable-speed pumps, heaters, and lighting systems.

Hayward Automation Systems

Our technicians are proficient in servicing Hayward's OmniLogic and OmniHub systems, as well as older ProLogic and AquaLogic controllers. We diagnose and repair wireless communication problems, touchscreen issues, app connectivity failures, and integration problems with Hayward equipment. We also handle upgrades from older Hayward systems to current models when needed.

Zodiac/Jandy Automation Systems

We service the complete Zodiac iAqualink line including iAqualink 3.0, AquaLink RS, and PDA systems. Our expertise includes troubleshooting wireless connectivity issues, valve actuator problems, equipment interface failures, and app communication errors. We're familiar with both standalone systems and those integrated with Zodiac/Jandy variable-speed pumps, heaters, and salt systems.

Multi-Brand Integration

Many pools have equipment from multiple manufacturers that must work together through the automation system. We specialize in troubleshooting and maintaining these mixed-brand installations, ensuring reliable communication and proper operation across all connected devices regardless of manufacturer.

Our Automation Repair Process

System Assessment: We begin by understanding what's not working correctly and reviewing your system's configuration and equipment connections.
Diagnostic Testing: Using specialized tools and our technical expertise, we systematically test components to identify the root cause of the problem.
Clear Explanation: We explain what we've found, why it's causing problems, and what options you have for repair, ensuring you understand the issue and the solution.
Expert Repair: We perform the necessary repairs using quality replacement parts and proper installation techniques, testing thoroughly to confirm the system works correctly.
Programming Verification: Before we leave, we verify that all schedules, settings, and automations function as intended, and we provide instruction on any features you're not familiar with.
Follow-Up Support: We stand behind our repairs and remain available to address any questions or concerns that arise after the service.

Symptoms That Indicate You Need Automation Repair

Equipment Doesn't Turn On or Off

If pumps, heaters, lights, or other equipment no longer respond to automation commands or don't turn off when scheduled, you likely have relay failures, communication problems, or programming issues that require professional diagnosis.

Lost Remote or App Control

When you can't control your pool from your phone, tablet, or remote device, the problem could be with wireless communication, network configuration, app settings, or the controller itself. We diagnose and restore remote access quickly.

Incorrect Temperature Control

If your heater runs constantly, doesn't reach set temperature, or the displayed temperature doesn't match actual water temperature, you may have sensor problems, relay issues, or programming errors that need correction.

Valves Don't Move or Stuck in Position

Valve actuators that don't respond to commands or that get stuck require replacement or recalibration. This is a common issue that we encounter and repair regularly.

System Resets or Loses Settings

If your automation system frequently resets, loses programming, or displays error messages, you may have power supply problems, battery backup failures, or circuit board issues that require professional attention.

Features Work Manually But Not Automatically

When you can control equipment manually from the panel but automated schedules don't work, the problem is likely with programming, time clock settings, or the scheduling function itself—all issues we routinely resolve.

Why Choose McCool's for Automation Repair

Brand-Specific Expertise

Unlike general pool service companies, we have extensive experience with all major automation brands. Our technicians understand the specific quirks, common problems, and repair procedures for each manufacturer's systems. This specialized knowledge means faster diagnosis and more reliable repairs.

Proper Diagnostic Tools

We invest in the specialized diagnostic equipment needed to properly troubleshoot automation systems. From multimeters and communication analyzers to manufacturer-specific diagnostic software, we have the tools necessary to identify problems that others might miss.

Licensed and Experienced

Our repair technicians are fully licensed and have nearly two decades of field experience working with pool automation systems. We stay current with new technology and regularly work with the latest equipment, ensuring we can handle both older and newer systems.

Quality Parts and Warranty

We use manufacturer-approved replacement parts and provide warranty coverage on our repairs. We handle all warranty claims directly with manufacturers, making the process simple for you. Our generous warranty timelines and complimentary follow-up visits ensure your satisfaction.

Programming and Training Support

Beyond just fixing hardware problems, we help you understand and optimize your automation system's programming. We can adjust schedules for seasonal changes, configure new features, and train you on using your system's capabilities effectively.

Get Your Pool Automation System Working Again

Don't struggle with a malfunctioning automation system or give up on the convenience it's supposed to provide. McCool's Pools has the expertise, tools, and experience to diagnose and repair automation problems quickly and correctly. Our technicians work with all major brands and handle everything from simple programming issues to complex system failures. Contact us today to schedule automation repair service and restore full control of your pool system.

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pool automation equipment and control systems